TERMS & CONDITIONS
Crookston House & Estate, Heriot

Thank you for choosing to stay at Crookston House, we look forward to welcoming you. By making this booking you are entering into a legally binding agreement with us. Please read our terms and conditions of booking below.

Booking Terms
1. These Booking Terms apply to Crookston House, (‘We’/’Us’/’Our’) and the person making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by Scottish law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms and Conditions.

Arrival and departure
2. Check-in time is from 16:00 (4pm) to 18:00 (6pm), and check-out time is 10:00 (10am), unless We have agreed otherwise. Please give us an estimated time of arrival, and call us on 01875 835 661/07710 778 078 if you are delayed and/or will be arriving late.

Conditions of stay
3. We cannot accommodate: pets of any description; children under 12 years of age; divers; stag or hen groups.
4. Crookston House is designated entirely ‘non smoking’. If you choose to smoke outside the house, within the grounds or vicinity, you agree to dispose of smoking materials with consideration. No cigarette ends or used smoking materials are to be disposed of anywhere within the house, or within the grounds. Failure to comply with these ‘no-smoking’ conditions may incur a ‘deep cleaning’ charge.
5. We reserve the right to terminate Your Booking immediately, without being liable for any refund or compensation, if you engage in behaviour which, in our view, is unacceptable or which causes a disturbance or nuisance to other guests.

Liability
6. You agree to take all reasonable care whilst staying in our property. You are responsible and liable for any breakages or damages caused by Your act, omission, default, neglect or unauthorised removal. We ask that you report any incidents of damage, spillages etc as they occur (where this is practicable) or as soon as possible thereafter, so that we may take remedial action as quickly as possible.
7. We may choose not to charge for minor incidents, but We will charge You for any replacement, repair or extra cleaning which We deem necessary resulting from any reckless, careless, inconsiderate or deliberate use/misuse of the property and its contents, or of the items (including linens, towels, gowns and toiletries etc) provided for your use during your stay.
8. We may make an additional charge of £50 if you did not report an incident of damage in a timely manner.
9. You agree to indemnify Us and to pay Us the amount reasonably required to make good or remedy any damage or loss. We reserve the right to invoice You following departure, should We deem it necessary to incur cleaning or other charges to remedy any damage, loss or removal You have caused or allowed. If You have given debit/credit card details in order to make payment, then You agree that We may debit that credit card with an amount as may be required to remedy such damage.
10. We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of employment. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control.

Prices
11. Our rates are quoted ‘per room per night’, and include heating, hot water, electricity, housekeeping, and breakfast. If booking online, Your online booking form will show the total amount payable for your stay. If booking by phone, the total amount payable will be agreed verbally and confirmed by email.
12. If You incur any supplements, they will be added to the total price of the Booking. All supplements purchased during your stay must be paid for in full on presentation of invoice.
13. Rates quoted are correct only for the specific number of guests and room nights on the dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Bookings & Payments
14. Bookings are made, and a contract between You and Us comes into effect, when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received from You a non-refundable deposit equivalent to the cost of your first night’s stay. The balance must be paid by You to Us during (or before) your stay.
15. Deposit payments can be paid using a valid credit or debit card which We are able to accept.
16. Balancing payments can be paid using a valid credit or debit card which We are able to accept, during Your stay.
17. Credit card payments do not incur a transaction charge.
18. You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.Cancellations, Amendments and Refunds
19. To make a cancellation at any time prior to arrival You must call Us on 01875 835 661, or write to Us.
20. We reserve the right to treat each case on its own merits, and may choose to vary the conditions set out in paragraphs 21 to 26 below
21. Please note that Your deposit is not automatically refundable under any circumstances. We recommend You consider insuring against the possibility of cancellation.
22. If You cancel Your booking more than two weeks before Your intended check-in date, then no deposit will have been taken and therefore no refund will be required.
23. If you cancel Your booking at any time within two weeks of your intended check-in date, then We will retain the deposit.
24. Any refund We make to You will take account of any bank, credit or other charges We may have incurred in processing the transactions, and also a small administration fee of £5.
25. Amendments which You make to Your booking which result in the cancellation of any ‘room night’ will be treated in accordance with paragraphs 22 to 25 above.
26. If You fail to arrive at Crookston House to take up Your booked accommodation (‘no-show’) then You will remain liable for the total cost of Your booking.

Cancellation by Us
27. We reserve the right to cancel a booking in the event of any cause beyond Our reasonable control which prevents Us from meeting Our obligations in connection with your booking. In such an event We will refund any payments You have made to Us, in full. Our liability would not extend beyond this refund. (Please note; we would only cancel your booking if your accommodation was unavailable for reasons beyond our control, and we would attempt to offer you alternative accommodation. If this was not possible, or acceptable to you, then we would refund all monies you have paid.)We look forward to welcoming You to Crookston.